Refund policy

Last updated: September 26, 2026

If something isn't right with your Nifty Gift order, we want to fix it. This policy covers orders placed at niftygift.shop. It explains what happens when an item arrives damaged or wrong, when you change your mind, when a package goes missing, and when you need to cancel. For anything not covered here, email us at hello@niftygift.shop.

At a glance

  • Damaged, misprinted, defective, or wrong item? Email us your order number and a photo within 30 days of delivery. Choose a free replacement or a full refund. You don't need to send it back.
  • Changed your mind, or ordered the wrong size? Email us within 30 days of delivery to start a return. We'll reply within 1 business day with instructions and the return address. Mail the item within 14 days of our reply, unworn and in its original packaging. You pay return shipping.
  • Orders placed November 1 through December 24 can be returned until January 31 of the following year, or 30 days after delivery, whichever is later. This includes damaged, defective, or wrong items.
  • Package lost? Email us if tracking hasn't updated in 10 business days, or if it has been more than 15 business days since it shipped. You choose a reship or a full refund.
  • Need to cancel or change an order? Email us before it ships.
  • Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show them.

Damaged, misprinted, defective, or wrong item

If your order arrives damaged, the print is flawed, or it isn't what you ordered, we'll make it right at no cost to you.

  • Email us within 30 days of delivery (or until January 31 for holiday orders, if that's later).
  • Include your order number and a photo that shows the problem.
  • You choose a free replacement or a full refund. If a replacement isn't available, we'll refund you in full.
  • You don't need to return the item.

Changed your mind

You can return an item you no longer want, including a shirt in the wrong size, as long as it's unworn, unwashed and in its original packaging. Every shirt is printed to order, so we can't swap sizes directly: return the one you have and order the size you need.

  • Email us within 30 days of delivery (or until January 31 for holiday orders, if that's later) to start your return. See "How to start a return" below.
  • We'll reply within 1 business day with return instructions and the address to send it to.
  • Mail the item within 14 days of our reply. Return shipping is your cost.
  • Once the item reaches us and we've checked it, we'll refund the price you paid for it, plus the sales tax on it. Original shipping charges aren't refunded for change-of-mind returns.

Holiday gift returns

Gifts often sit wrapped for weeks, so we give holiday orders more time. If you placed your order November 1 through December 24, you can return it until January 31 of the next year, or 30 days after delivery, whichever is later. This covers damaged, defective, or wrong items too.

The usual rules still apply. For a change-of-mind return, email us first, then mail the item within 14 days of our reply, unworn and in its original packaging. You pay return shipping. For a damaged, defective, or wrong item, just send us a photo. You don't need to return it.

Lost or missing packages

We email you a tracking number when your order ships. Most orders arrive within 7 to 12 business days after you order: 2 to 5 business days to print and ship, then usually 3 to 7 business days in transit.

Email us if your tracking hasn't updated in 10 business days, or if it has been more than 15 business days since your order shipped and it still hasn't arrived. You choose whether we reship your order or refund it in full.

Tracking says delivered, but you can't find it

Check around your door, ask your neighbors, and contact the carrier. If you still can't find it, email us within 7 days of the delivery date. We'll help you file a claim with the carrier. If the package hasn't turned up after that, we'll reship your order one time.

Address problems

Please double-check your shipping address at checkout, and use a street address. We can't guarantee delivery to PO boxes.

We can't edit an address after checkout. If you spot a mistake before your order ships, email us right away. We'll cancel the order and refund you in full so you can reorder with the right address.

If a package comes back undeliverable because of an address error, you can choose a refund of the item price. Or, once you confirm the correct address, we can reship it, and you pay the reshipping cost.

Items we can't accept for return

For change-of-mind returns, we can't take back:

  • Items that have been worn or washed
  • Items that come back incomplete

If a change-of-mind return reaches us worn, washed or incomplete, we can't refund it. We'll email you and send it back at your cost.

These limits don't apply to damaged, defective, or wrong items. If something arrived broken or wasn't what you ordered, let us know within 30 days of delivery (or until January 31 for holiday orders, if that's later), even if you've opened it or tried it.

How to start a return

Email hello@niftygift.shop with:

  • Your order number, which is in your order confirmation email
  • For a damaged, defective, or wrong item, a photo that shows the problem
  • A short note about what happened

Got this as a gift? Order and tracking emails go to the person who placed the order, so ask them for the order number, or have them email us. Refunds go to their original payment method.

We reply within 1 business day, Monday through Friday. For a change-of-mind return, please wait for our reply before mailing anything. Our reply includes return instructions and the address to send your return to. Your email counts as starting the return on time.

Send your return only to the address in our email. Don't mail it to our office address at the bottom of this page or to the return address printed on your shipping label. Please don't refuse delivery or mark a package "return to sender" either. Email us instead and we'll help.

Put a note with your order number inside the box. We suggest a trackable shipping service so you can see when your return arrives.

Refunds

Damaged, defective, or wrong items are reviewed from your email and photo, and lost packages from the tracking. For change-of-mind returns, we check that the item reached us unworn, complete, and in its original packaging.

We issue approved refunds within 1 business day. For a canceled order, including one canceled because of a shipping delay, you'll always get your refund within 7 business days.

Your refund goes to your original payment method and includes the sales tax you paid on the refunded item. Your bank may take 5 to 10 business days to show it.

If you received the item as a gift, the refund goes to the person who placed the order.

Exchanges

If you received a damaged, misprinted, defective, or wrong item, you choose a free replacement or a full refund, as described above. For a different size, return the shirt under the change-of-mind rules and place a new order for the size you want.

Canceling or changing an order

You can change or cancel an order until it ships, so email us with your order number as soon as you can. Printing often starts the same day, and orders ship within 2 to 5 business days. If we catch it in time, we'll cancel it and refund you in full. If your order has already shipped, you can return it under the change-of-mind rules once it arrives.

We can't edit a shipping address after checkout. If yours is wrong, we'll cancel and refund the order so you can reorder with the right address. If it has already shipped to the wrong address, see "Address problems" above.

Shipping delays

Orders ship within 2 to 5 business days. If we can't ship yours within 5 business days, we'll email you with a new estimated ship date, or tell you we can't give one yet. You can choose to wait or cancel for a full refund.

If the delay would last more than 30 days, we'll cancel your order and refund you in full, unless you tell us you'd like to wait.

Questions

Email is the best way to reach us: hello@niftygift.shop. We handle all customer support by email and reply within 1 business day, Monday through Friday.

Charges from us show on card statements as NIFTYGIFT.SHOP, sometimes with "SP" in front. If you don't recognize a charge, email us and we'll look into it.

Nifty Gift is operated by CreatedOS LLC, 2108 N St, Ste N, Sacramento, CA 95816, USA.

This policy doesn't limit any rights you have under law.